Frequently Asked Questions
Everything you need to know about our luxury bath and body collections.
Are your products tested on animals?
No, The Somerset Toiletry Company is strictly against animal testing. All of our products are cruelty-free and we ensure our suppliers adhere to the same ethical standards.
Do your bath and body products contain parabens?
We strive to create gentle formulations. The majority of our products are paraben-free and SLS-free to ensure they are kind to your skin and the environment.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for beauty items?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timeframes vary depending on the destination country and are calculated at checkout.
Can I include a gift message with my purchase?
Absolutely! During the checkout process, you can select the 'Gift Message' option to include a personalized note for your recipient at no extra cost.