Returns & Exchanges

At The Somerset Toiletry Company, we want you to be delighted with your luxury bath and body products. If you are not entirely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the items in their original, unopened condition, ensuring they are protected during transit to prevent any damage to the delicate packaging.

• 3.
  Ship To Our Warehouse

  Affix the provided return label or use a tracked courier service to send your parcel back to our Somerset distribution center.

• 4.
  Quality Check & Refund

  Once our team inspects the returned goods, we will process your refund or dispatch your exchange items within 5-7 business days.